FAQ

Shipping Address

Make sure to provide precise city, state, and zip code information. Remember to spell out the city to which you are shipping the order. Many times abbreviations, misspellings, and other typos can result in errors in this selection.

Business Days & Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States. Packages do no not ship out on the following holidays (UPS orders only)

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas

Returns & Exchanges

All Sales Are Final No Returns.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

What to do if you receive a damaged product:

Send a very clear picture of the damages.

Give 7 to 10 days for us to file a claim with the carrier, once it's approved we will send you a brand new product.

Do you offer express shipping?

At this time, we do not offer express shipping..

Can my shipping address be different from my billing address?

For security purposes, the shipping and billing address must be identical.

I do not see the answers to my questions, how do I reach Customer Service?

You may contact Customer Service by sending an email to [email protected]. We will contact you within 4 to 6 hours.

Business Inquiries

I want to do business with Total Shade Cosmetics, Where can I inquire?

Please do not DM us as we do not often look at our DMs, Please email us and in the subject type 'Business' and we will contact you within 24 hours!